Refund Policy
Last updated:
1. Nature of the service
One Card Tarot sells digital personal reading credits (one-time purchases via Stripe) and optional Premium membership subscriptions (via PayPal). Credits unlock AI personal readings and are delivered to your account immediately after successful payment. Membership unlocks Ask Nova, three-card spreads, and reading history for the paid period. There is no physical product to ship. Because digital access is granted promptly, the service is considered delivered once credits are added or your membership period begins.
2. Refund rules
Unless required by applicable law, fees for personal reading credits are generally non-refundable once credits have been added to your account, and membership fees are generally non-refundable once access for the paid period has begun. That said, we review requests in good faith. If something went wrong or you are unhappy with a recent purchase, email us first — we would rather resolve it with a refund or credit adjustment than have you open a chargeback with your bank.
We typically refund or make whole when:
- A refund is required by applicable consumer or payment law in your jurisdiction
- Credits or membership access were not delivered after a successful charge due to a technical or account error on our side
- You were charged more than once for the same purchase (duplicate billing)
- You contact us promptly about a genuine problem with a recent purchase and we agree a goodwill refund is fair
Change of mind after substantial use of credits, unused membership time, or forgetting to cancel before renewal do not ordinarily qualify — but if you are unsure, still write to us. Plan details are on the Pricing page and in our Terms of Service.
3. Please contact us before a bank dispute
If you have a billing concern, email support@onecardtarot.online first. Chargebacks and payment disputes with your bank or card issuer can delay resolution and may involve fees on both sides. When you reach us first, we can usually refund eligible charges faster and more cleanly through Stripe or PayPal.
4. How to cancel membership
You may cancel a membership subscription at any time by:
- Managing or canceling the subscription with PayPal (automatic payments / subscriptions settings), or
- Contacting us at support@onecardtarot.online with the email on your One Card Tarot account and, if available, your PayPal transaction or subscription ID.
One-time reading credits are not a subscription and do not renew. Unused credits do not expire under our current pricing.
5. Cancel anytime — access until period ends
You can cancel membership anytime. Cancellation stops future renewals. You keep membership access through the end of the billing period you already paid for. After that period ends, membership features will no longer be available unless you subscribe again. Canceling does not by itself create a prorated refund for unused time in the current period, except where required by law or covered under Section 2.
6. How to request a refund
Email support@onecardtarot.online with your account email, approximate payment date, payment processor (Stripe or PayPal), and a short description of the issue — or use our refund request form. We review requests as quickly as we can and process approved refunds through the original payment method. Stripe's and PayPal's own buyer-protection processes may also apply under each processor's terms.
7. Effective date
Effective date: . We may update this Refund Policy as our products, billing provider, or legal requirements change. The current version will always be posted on this page with an updated date. Continued use of paid features after an update means you accept the revised policy for future charges.